Careers · Operations
Operations Manager
Own and scale rigitiX’s day-to-day operations as we move from closed alpha to growth. You’ll be the bridge between organisers, promoters, vendors, and the product team—ensuring smooth execution on the ground while feeding real-world insights back into the platform.
What You’ll Do
- Onboard and support event organisers through event setup, ticketing, vendor coordination, merchandise, and promoter recruitment.
- Act as the primary point of contact for organisers, promoters, and vendors—handling escalations and ensuring smooth end-to-end experiences.
- Monitor and optimise attendee journeys, including offline and on-ground processes.
- Manage the vendor marketplace and promoter program: profile verification, bookings, performance tracking, payouts, and issue resolution.
- Oversee payment operations including reconciliation, refunds, resales, fraud monitoring, and escalation handling.
- Provide on-ground support at key events: check-in oversight, QR scanning troubleshooting, logistics coordination, and feedback collection.
- Build and document operational processes including SOPs, FAQs, customer support workflows, and training materials.
- Track operational metrics and prepare regular performance and insight reports for leadership.
- Collaborate closely with product, engineering, and marketing teams to surface issues, prioritise improvements, and inform the roadmap.
- Design scalable operational systems and ensure compliance with local regulations and best practices.
What You’ll Need
- 2+ years of experience in operations, customer success, or project management—ideally in events, ticketing, marketplaces, fintech, or startups.
- Strong understanding of the Nigerian/African events ecosystem and on-ground realities.
- Proven ability to manage multiple stakeholders and resolve issues quickly under pressure.
- Comfort working across digital tools and real-world logistics.
- Data-driven mindset with experience using spreadsheets, dashboards, and basic analytics tools.
- Excellent communication and coordination skills.
- Strong ownership mentality with the ability to operate independently in fast-moving environments.